Shipping policy

Shipping Policy (US)

This policy applies to customers shopping on feltra.de/en-us and having their order shipped within the United States. Prices are shown in USD.

Shipping Area

We ship to addresses within the United States from our US warehouse.

Shipping Costs

• Standard shipping: free
• Express shipping: $3.99

All duties and import fees are included in the price you pay at checkout. You will not be charged any additional customs duties or import fees on delivery.

Sales Tax

No US sales tax is charged unless required by applicable state law.

Delivery Time

Standard orders are delivered within 2–4 business days from our US warehouse. Delivery times may vary slightly depending on your location.

Returns

We offer a 30-day return policy. To start a return, please contact us at support@feltra.de with your order number.

Subscription Orders

If you choose our optional subscription (1 pack per month for $24.99), you can skip or cancel anytime before the next billing date.

Questions

If you have any questions about shipping, returns, or your order, please contact us at support@feltra.de.